As an Operations Manager, Erica ensures that all aspects of workplace experience – from people operations and technology to business development and compliance – overlap and intersect seamlessly. She enjoys collaborating with various stakeholders to implement organizational initiatives and deliver upon strategic objectives, and is particularly passionate about cultivating an inclusive workplace and streamlining business processes.
Erica holds a B.S. in Business, Music Industry Management, and her background in the music industry has equipped her with a creative approach to operations management. She spent a few years living in Nashville, where she dabbled in music rights administration, helped launch and run a co-working space, and provided operations support at an entrepreneurial consulting company.
After moving back to Chicago in 2018, Erica worked in executive support at a local real estate firm and then found her way to Do Big Things. She is thrilled to contribute to DBT’s values-driven work and to support its growth as a progressive digital agency. Known as “Ricki” to friends and family, in her spare time she can be found curating and spinning her record collection or trying out the newest plant-based restaurant in Chicago.